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Shipping & Returns

Shipping Policy

Your order will ship within three-five business days. We ship through USPS and shipping cost is determined by the weight of the order and destination at the time of check out.

Return & Exchange Policy

Queen Goat Soap wants you to feel secure that your products were handmade, using fresh ingredients, and have never been used by someone else. We know that it can be difficult to order new skin care products online, that is why we offer our soaps in smaller sizes so that you can experiment. We do not accept returns, but we will offer refunds if you are not satisfied with the product.

If your product arrives damaged, please notify us by email at queengoatsoap@yahoo.com within 3 days of receipt of the damaged product. We will either replace the damaged product or refund the amount purchased to the credit card or PayPal account used at the time of purchase.

Shipping costs are non-refundable. If you receive a refund, the cost of shipping (if any) will be deducted from your refund.

We work hard to get packages to you as quickly as possible. As a result, once your order is submitted, we cannot accept cancellations or changes.

Thank you for your support!

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